Energy & Utility
The energy and utilities business is experiencing significant changes. Privatization on a large scale and rapid technological advancements characterise the energy business. Changing legislation, policies, market competitiveness, and an ageing workforce necessitate the development of a new infrastructure capable of handling new systems. Legacy architecture-based systems are too stiff to alter or integrate with new IT solutions. This makes it difficult for businesses to provide on-demand consumer services. Today, the emphasis is on operational innovation in order to increase efficiency and maximise value.
To sustain in this environment enterprises must ensure the agility to meet customer demands and continually achieve higher service levels. The high cost involved in such initiatives and the lack of technical expertise are constant concerns for most enterprises.